Yaotu

Project Overview

Tour Platform Web & App Design

Time:Jun 1st - Now

(Ongoing Project with YAOTU TECHNOLOGIES, LLC)

Identify Problem

The founder noticed several issues faced by friends working as local guides in Japan who rely on social media to get clients:

Low communication efficiency:

Clients chat for a long time without placing an order.

Low conversion rate:

Many chats end without a booking, making planning difficult.

High risk of cancellations:

Most deals are verbal; clients often cancel

last minute.

Difficult to handle time extensions:

Clients ask to extend tours on the spot

without a clear system for extra charges.

Design Goal

Streamline booking: Make it easier for clients to confirm orders quickly.
Increase conversion: Guide users toward actual bookings instead of endless chatting.
Reduce no-shows: Provide a formal order system to prevent verbal-only deals.
Support time extensions: Allow guides to manage extra time with clear pricing rules.

Solution

Smart matching: Tourists can filter guides by date, location, language, and MBTI. The system recommends compatible personalities for better communication.

Message limit: Max 3 messages before the guide replies, to reduce spam.

Check-in rule: Both must confirm the start within 10 minutes, or face a penalty.

Extend button: Add extra time to bookings with one click.

Paid chat: Guides can lock messages behind a paywall to save time.